Welcome to the Gleec BTC Exchange Terms of Use ("Terms of Use"). Please spend a few minutes reading it carefully before you provide us with any information about you or any other person. GLEEC PAY LTD ("Gleec", "we", "us", "our")
1.1. "Communications" shall mean all and any communication, agreement, document, receipt, notice and disclosure, which may be from time to time addressed to User by Gleec.
1.2. "Crypto assets" shall mean a type of digital asset that is transmitted and recorded by means of blockchain or similar distributed ledger technology, including but not limited to digital coins and digital tokens and other digital mediums of exchange, such as Bitcoin, Ethereum, Ripple, etc. Gleec takes reasonable steps to make available only crypto assets that it does not reasonably believe constitute a "security" or other regulated financial instrument under applicable Canadian or other applicable law, but makes no representation or warranty that any particular crypto asset is, or will remain, free from such classification. See Section 9 (No Offer of Securities).
1.3. "Deposit/Withdrawal" of crypto assets shall mean remittance of crypto assets to/from a Gleec Account from/to an external third-party service, accordingly.
1.4. "Feedback" is any feedback, suggestion, idea or other information or material regarding Gleec or our Services that you provide, whether by email, posting through our Services or otherwise.
1.5. "Force Majeure Event" means any event beyond Gleec's reasonable control, including but not limited to flood, extraordinary weather conditions, earthquake or other act of God, fire, war, insurrection, riot, labour dispute, accident, action of government, suspension of bank accounts of any kind, extraordinary movement in the price of a crypto asset, or communications, network or power failure, or equipment or software malfunction, or any other cause beyond Gleec's reasonable control.
1.6. "Gleec Account" is a User account accessible after the registration process and via the Services where crypto assets may be stored and operated by GLEEC PAY LTD on behalf of a User.
1.7. "Gleec IP" means all copyright and other intellectual property rights in all content and other materials contained on the Technology Platform or provided in connection with the Services, including, without limitation, the Gleec name, trademarks, the Gleec logo, and all designs, text, graphics, pictures, information, data, software, technologies, know-how, sound and video files, other files, and the selection and arrangement thereof.
1.8. "Third-Party Content" is content provided by third parties, including without limitation links to web pages of such parties, which may be presented on the Technology Platform.
1.9. "Third-Party Service" is any platform or network in which crypto assets belong to you, or where you are the beneficial owner of crypto assets, and which is maintained by a third party outside of the Services, including, but not limited to, third-party accounts.
1.10. "Trade" means an exchange of a crypto asset of one type, owned by one Gleec Account User, for a crypto asset of another type, owned by the same or another Gleec Account User, on terms and conditions set by such exchange parties, executed solely within the Technology Platform using crypto assets held in those Users' Gleec Accounts. A Trade shall not be deemed or construed to be a margin or leveraged trade; Gleec does not offer margin trading, leverage, or financing of any kind (see Section 14).
1.11. "Transfer" means a record of a Deposit, Withdrawal and/or Trade transaction of a crypto asset into, out of, or within a User's Gleec Account, technically executed by Gleec in accordance with a User's Deposit/Withdrawal request or Trade order.
2.1. It is a precondition of using the Services that you are able to enter into legally binding relationships. If there is any reason you are unable to enter into a legally binding relationship with us, do not use our Services.
2.2. You further represent and warrant that you:
In addition, and independent of the list above, Gleec does not offer, market, or provide the Services to residents of, or persons located or established in:
...or any other jurisdiction embargoed by Canada, the United States, or the United Nations, or a jurisdiction where applicable local law prohibits you, by reason of nationality, domicile, citizenship or residence, from accessing or using the Services.
Gleec reserves the right to close any Gleec Account, cancel any open Trade orders, and require you to withdraw all crypto assets from the Technology Platform if: (i) Gleec determines that you are accessing the Services from a Restricted Jurisdiction; or (ii) you have made false representations as to your location, citizenship, or residence. For purposes of this clause, "Applicable Law" refers to all applicable laws of any governmental authority, including federal and provincial Canadian securities, money-services, tax, sanctions, and anti-money-laundering laws, and equivalent foreign laws, regulations, orders, decrees, and rules of any competent authority.
2.3. When accessing or using the Technology Platform, you further represent and warrant that you will not violate any law, contract, or intellectual property or other third-party right, and that you are solely responsible for your conduct while using the Technology Platform. Without limiting the foregoing, you represent and warrant that you will not:
2.4. To the fullest extent permitted by applicable law, you agree to indemnify and hold Gleec harmless against any claims, demands, and direct damages arising from your breach of the warranties, representations, and covenants in this Section 2. Nothing in this clause limits any liability that cannot lawfully be excluded, and nothing in this clause is intended to exclude or limit a consumer's non-waivable statutory rights under applicable Canadian consumer protection legislation.
3.1. Our Services are intended for users who have sufficient experience, knowledge, and understanding of how the Technology Platform works and who understand the associated risks. You access and use the Technology Platform at your own risk. The risk of loss in trading crypto assets can be substantial, and you should carefully consider whether trading is appropriate for you in light of your circumstances and resources. You acknowledge and accept the following:
3.2. Risks associated with internet-based trading. There are risks associated with using an internet-based trading system, including the failure of hardware, software, and internet connections. Gleec is not responsible for communication failures, disruptions, errors, distortions, or delays you may experience when using the Technology Platform, however caused, except to the extent caused by Gleec's gross negligence or wilful misconduct.
3.3. Risks associated with blockchain protocols. The Technology Platform and related Services rely on blockchain protocols. Any malfunction, unintended function, unexpected behaviour of, or attack on a blockchain protocol may cause the Technology Platform to malfunction or behave unexpectedly.
3.4. Risks associated with blockchains and crypto assets. Gleec has no control over any blockchain network. You accept all risks associated with using any crypto asset network, including the risk of unknown vulnerabilities in, or unanticipated changes to, a network protocol. Gleec is not responsible for harm resulting from such risks, except to the extent caused by Gleec's gross negligence or wilful misconduct.
3.5. No control over your own actions. As referenced in clause 2.2(g) and other provisions herein, and to the fullest extent permitted by applicable law, you agree to indemnify and hold Gleec harmless against direct claims, demands, and damages arising from your use of the Technology Platform, including those arising from your own errors, such as forgotten passwords, incorrectly constructed transactions, or loss of your account access. Nothing in this clause excludes liability that cannot be excluded under applicable law, or limits your non-waivable rights as a consumer under applicable Canadian law.
4.1. We take reasonable measures designed to protect your crypto assets from unauthorized access, use, or spending, using a combination of physical and technical safeguards. By transferring crypto assets to a Gleec Account, you authorize us to take reasonable custody and security measures with respect to those assets in accordance with these Terms.
4.2. We reserve the right to use different protective measures, which may include diversifying custody of crypto assets across segregated or pooled storage arrangements.
4.3. Nothing in this Section authorizes any unlawful seizure of your crypto assets. This Section is intended only to describe, at a general level, the measures we use to help keep crypto assets secure. Crypto assets held in a Gleec Account are not insured or guaranteed by the CDIC or any other government deposit insurance scheme, and are not held by Gleec as a bank deposit.
5.1. Consent to electronic delivery. You consent to receive all Communications electronically. We may provide Communications by posting them on the Technology Platform. Our handling of your personal information is described in our Privacy Policy, which is administered in accordance with the Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA") and applicable provincial privacy legislation. You may contact us through our Support Center to request electronic copies of Communications.
5.2. Withdrawal of consent. You may withdraw your consent to receive electronic Communications by sending a withdrawal notice to support. If you decline or withdraw such consent, Gleec may suspend or terminate your use of the Technology Platform, as electronic delivery is integral to how the Services operate.
5.3. Updating contact information. It is your responsibility to keep your email address on file with Gleec current. If Gleec sends an electronic Communication and you do not receive it because your email address is incorrect, out of date, blocked by your service provider, or otherwise undeliverable, Gleec will be deemed to have provided the Communication to you. If you use a spam filter, please add Gleec to your address book. If your email address becomes persistently invalid such that Communications are returned, Gleec may treat your account as inactive and restrict transactions until your contact information is updated.
6.1. Transfer confirmation. Once your Deposit/Withdrawal request or Trade order is executed, confirmation will be made available electronically via the Technology Platform. A failure of the Technology Platform to display such confirmation does not, by itself, invalidate the underlying transaction.
6.2. Conditions and restrictions. We may, acting reasonably, refuse to perform a requested Transfer, impose limits on Transfer amounts, or impose other conditions or restrictions on your use of the Technology Platform, and will provide notice of material changes where reasonably practicable.
6.3. Access to the Services. We may modify or discontinue, temporarily or permanently, any portion of the Services, and will use reasonable efforts to notify Users of material discontinuations affecting their Gleec Account.
6.4. Cancellations. You may cancel a Transfer request only before it has been executed by Gleec. Once executed, a Transfer cannot be withdrawn or cancelled. If a Trade order has been partially filled, you may cancel the unfilled remainder, unless the order is a market-rate Trade. We may decline a cancellation request for a market-rate Trade order once submitted. We may, at our discretion, reverse a Trade under extraordinary conditions (such as manifest technical error), but you do not have an automatic right to reversal of a completed Trade.
6.5. Insufficient crypto assets. If you have insufficient crypto assets in your Gleec Account to complete a requested Transfer, we may cancel the order in full or fulfil it in part using the crypto assets available, less any applicable fees.
6.6. Taxes. You are solely responsible for determining what, if any, taxes apply to Transfers you complete via the Technology Platform, and for reporting and remitting the correct tax to the appropriate tax authority. Gleec is not responsible for determining whether taxes apply to your Transfers, and does not act as your tax agent or advisor.
6.7. Feedback. Any Feedback you submit is non-confidential and becomes the property of Gleec. We may use and disseminate Feedback for any purpose, without compensation to you, and you waive any moral or other rights you may have in the Feedback. Please do not submit Feedback if you expect payment or wish to retain ownership. We may disclose your identity to a third party who claims that content you posted infringes their intellectual property or privacy rights, and we may remove content that does not comply with our content standards.
7.1. If you breach these Terms, or in other circumstances we reasonably consider necessary — including market disruption, a Force Majeure Event, or a legal or regulatory requirement — we may, acting reasonably and with notice where reasonably practicable:
7.2. On termination, Gleec will return crypto assets held in your Gleec Account that are not owed to Gleec, unless Gleec reasonably believes you have committed fraud, or we are required by law or a competent authority to withhold or report those assets.
8.1. Except as expressly stated in writing by us, the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
8.2. Information you store or transfer through the Services may become lost, corrupted, or temporarily unavailable due to software failures, third-party protocol changes, internet outages, a Force Majeure Event, third-party attacks, scheduled or unscheduled maintenance, or other causes within or outside our control. You are responsible for maintaining your own backups of information you store or transfer through the Services.
8.3. Except as required by applicable law, and to the fullest extent permitted by applicable law, Gleec and our directors, officers, employees, and agents will not be liable for indirect, consequential, special, or punitive damages, including loss of use, loss of profits, or loss of data, arising out of or connected with your use of, or inability to use, the Services or the Gleec IP, including damages arising from reliance on information obtained from Gleec or resulting from errors, defects, viruses, delays, or failures of performance. This Section does not exclude or limit liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence, nor any non-waivable rights you have as a consumer under applicable Canadian federal or provincial law.
8.4. We reserve the right, at our own expense, to assume control of any action or proceeding to which we are a party and to determine whether to settle it.
8.5. To the maximum extent permitted by applicable law, and subject to clause 8.3, the aggregate liability of Gleec (including our directors, officers, employees, and agents), whether in contract, warranty, tort (including negligence), product liability, strict liability, or other theory, arising out of or relating to your use of, or inability to use, the Services or these Terms, shall not exceed the fees paid by you to Gleec in the three (3) months immediately preceding the date of the claim.
8.6. Subject to clause 8.3, Gleec shall not be liable for: (a) any inaccuracy, error, or delay in, or omission of, information or its transmission or delivery; or (b) loss or damage arising from a Force Majeure Event.
8.7. We aim to protect users from fraudulent or unlawful activity involving crypto assets. Some crypto assets may be associated with unlawful conduct or may not comply with applicable legal requirements. We reserve the right to restrict or discontinue transactions involving any crypto asset on the Technology Platform, at our discretion and without prior notice, where this comes to our attention. To the fullest extent permitted by applicable law, you agree to indemnify and hold Gleec harmless against direct claims, demands, and damages arising from such restriction or discontinuation, except where caused by Gleec's gross negligence or wilful misconduct.
8.8. You may access the Technology Platform using various mobile or other devices ("Devices"). We do not guarantee that any particular Device is compatible with the Technology Platform. To the fullest extent permitted by applicable law, you agree to indemnify and hold Gleec harmless against direct claims, demands, and damages arising from your use of the Technology Platform via a Device, including those arising from your inability to connect from a particular Device, or from loss, damage, or defect of your Device, except where caused by Gleec's gross negligence or wilful misconduct.
9.1. Gleec takes reasonable measures intended to ensure that crypto assets made available via the Technology Platform are not classified as a "security" by the Canadian Securities Administrators (CSA), any provincial or territorial securities regulatory authority in Canada, or other competent national authorities. Gleec does not intend to make available, via the Technology Platform, any token or coin that would properly be classified as a security.
9.2. Responsibility for ensuring that a token or coin is not properly classified as a "security" ultimately rests with its issuer. If there is a material risk that a token or coin could be treated as a security, the Technology Platform reserves the right to restrict or discontinue transactions involving that token or coin, at its discretion.
9.3. We follow reasonable industry practices in assessing whether a crypto asset may be a security, but we give no warranty, and provide no investment, financial, legal, or other professional advice, that any crypto asset available via the Technology Platform is not a security.
10.1. These Terms, and any dispute arising out of or relating to these Terms or your use of the Services, are governed by, and shall be construed in accordance with, the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
10.2. You and Gleec agree to first attempt to resolve any dispute informally by providing written notice to the other party within thirty (30) days of the dispute arising. Notice to Gleec shall be sent to legal@gleec.com.
10.3. If a dispute is not resolved informally within sixty (60) days of notice under clause 10.2, and except for claims that a party may bring in a court of competent jurisdiction for injunctive or other equitable relief relating to intellectual property, either party may refer the dispute to binding arbitration administered under the Arbitration Act (British Columbia) and the applicable rules of the Vancouver International Arbitration Centre (VanIAC) in effect at the time the notice of arbitration is submitted. ARBITRATION MEANS THE DISPUTE WILL NOT BE HEARD BY A COURT OR A JURY.
10.4. The seat of arbitration shall be Vancouver, British Columbia, Canada. There shall be one (1) arbitrator, and the arbitration shall be conducted in the English language. The arbitrator has the authority to grant any remedy that would otherwise be available in court.
10.5. Whether a dispute is heard in arbitration or in court, you and Gleec agree that neither party will commence a class action, class arbitration, or representative proceeding against the other.
10.6. Consumer protection carve-out. If you are a consumer resident in a Canadian province or territory where applicable consumer protection legislation renders a mandatory arbitration agreement, a waiver of the right to participate in a class proceeding, or any other provision of this Section unenforceable, that provision shall not apply to you to the extent it is unenforceable, and the applicable dispute shall instead be resolved before the competent courts of your province or territory of residence, or of British Columbia, at your election, without affecting the remainder of this Section.
11.1. Entire agreement. These Terms constitute the entire agreement between you and Gleec regarding the Services and supersede all prior and contemporaneous understandings on that subject.
11.2. Order of precedence. If there is a conflict between these Terms and any other agreement between you and Gleec, the other agreement will prevail only where it expressly identifies and overrides these Terms.
11.3. Amendments. We may amend these Terms from time to time. We will provide notice of material changes, such as by email, a notice on the Site, or posting the amended Terms and updating the "Last Updated" date. Amended Terms apply immediately to new Users. For existing Users, amended Terms take effect on the earlier of (a) your acceptance, or (b) your continued use of the Services after notice is given.
11.4. Amended Terms apply prospectively. If you do not agree to amended Terms, you must stop using the Services and contact us to close your account.
11.5. No waiver. Our failure or delay in exercising a right under these Terms does not operate as a waiver of that right.
11.6. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
11.7. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Gleec may assign or transfer its rights and obligations under these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, or sale of assets.
11.8. Headings. Section headings are for convenience only and do not limit or affect the interpretation of these Terms.
11.9. Interpretation. These Terms are written and executed in English, and all related Communications shall be in English. Any translation is for informational purposes only; in case of conflict, the English text prevails. Terms such as "Remittance", "Deposit", "Withdrawal", and "Trade" are used solely in reference to crypto assets as defined in Section 1 and should not be read as terms of art under securities, banking, or payments law.
11.10. Complaints. If you have a complaint about the Services, please contact our support team through the Support Center or at support@gleec.com. We will acknowledge your complaint and aim to resolve it promptly in accordance with our internal complaint-handling procedures. Nothing in this clause limits your right to contact FINTRAC, a provincial regulator, or another competent authority.
11.11. Competitions. From time to time, our business partners, contractors, clients, or counterparties may hold competitions, trials, games, or other events available to Users through the Technology Platform. By participating, you agree to comply with the applicable competition rules. Unless the competition rules state otherwise, Gleec does not control, and is not associated with, any such competition and has no responsibility for conducting or holding it. Your participation, and any interaction with the competition holder, is at your own risk. To the fullest extent permitted by applicable law, you agree to indemnify and hold Gleec harmless against direct claims, demands, and damages arising from a breach of warranties given by the competition holder.
12.1. You must complete the registration process and create a Gleec Account to use the Technology Platform with full functionality.
12.2. Gleec reserves the right to limit the number of Gleec Accounts you may hold, maintain, or create. Gleec Accounts may not be assigned to a third party.
12.3. When you create a Gleec Account, you agree to:
13.1. The Technology Platform allows Users to remit crypto assets to a Gleec Account from an external third-party service, and vice versa, subject to limitations that may be updated from time to time. To the fullest extent permitted by applicable law, you agree to indemnify and hold Gleec harmless against direct claims, demands, and damages arising from a Deposit/Withdrawal request made in violation of such limitations.
13.2. Authorization to create an address. A deposit address will be created automatically when you request a Deposit, before any crypto asset is remitted to your Gleec Account, and you authorize its creation.
13.3. Ownership verification. If you are required to verify that you control a crypto asset held on a third-party service used to fund your Gleec Account, you agree to provide such verification as instructed by Gleec.
13.4. Deposit/Withdrawal authorization. When you request a Deposit or Withdrawal, you authorize Gleec to execute that Transfer via the Technology Platform.
13.5. No control over third-party services. A third-party service you use to fund your Gleec Account may charge its own fees. Gleec is not responsible for third-party service fees, and you are solely responsible for complying with the terms applicable to any third-party service you use.
13.6. Rejected or suspended Transfers. A third-party service may reject, suspend, or be unable to support a Deposit/Withdrawal Transfer, or may otherwise be unavailable. To the fullest extent permitted by applicable law, you agree that you will not hold Gleec liable for direct claims, demands, or damages arising from such rejected, suspended, or unsupported Transfers, except to the extent caused by Gleec's gross negligence or wilful misconduct.
13.7. Delays. We will use commercially reasonable efforts to record Transfers as soon as practicable; however, timing depends in part on third-party services, and we do not guarantee that crypto assets will be Deposited or Withdrawn within a specific timeframe. Delays are possible. To the fullest extent permitted by applicable law, you agree to indemnify and hold Gleec harmless against direct claims, demands, and damages arising from Transfer delays, except to the extent caused by Gleec's gross negligence or wilful misconduct.
14.1. Gleec does not provide financing and does not offer or support margin or leveraged trading. Trades take place directly between Users.
14.2. When you submit a Trade order via the Technology Platform, you authorize Gleec to:
14.3. With respect to your trading activity, the Technology Platform:
14.4. Trade rates. Each Trade order reflects a distinct market exchange rate. Rate information available via the Technology Platform may differ from rates available via other sources outside the Technology Platform.
14.5. Market volatility. Particularly during periods of high volume, illiquidity, rapid movement, or volatility, the actual rate at which a market Trade executes may differ from the rate indicated on the Technology Platform at the time you placed the order. Gleec is not liable for such rate fluctuations, except to the extent caused by Gleec's gross negligence or wilful misconduct.
14.6. Rate information made available via the Technology Platform is not investment or financial advice and should not be used as the basis of an investment strategy or a legal position, and no assurance is given that it is free of errors or omissions. To the fullest extent permitted by applicable law, neither Gleec nor its directors, officers, employees, agents, or outsourced advisors make any representation, warranty, or guarantee as to the accuracy or completeness of rate information, and you agree to indemnify and hold Gleec harmless against direct claims, demands, and damages arising from your use of rate information or your trading activity via the Technology Platform, except to the extent caused by Gleec's gross negligence or wilful misconduct.
15.1. Amount of fees. You agree to pay the fees for Transfers completed via the Technology Platform ("Fees"), as set out in our Fees and Limits page, which we may update from time to time. Changes to Fees take effect as of the date indicated in the revised Fees and Limits page and apply prospectively to Transfers taking place after that date.
15.2. Payment of fees. You authorize us, or our designated payment processor, to charge or deduct from your Gleec Account any applicable Fees owed in connection with Trades and Transfers you complete via the Technology Platform.
16.1. Unless otherwise indicated, the Gleec IP is the proprietary property of Gleec or our licensors and suppliers, and is protected by applicable copyright and other intellectual property laws.
16.2. We grant you a limited, non-exclusive, non-sublicensable licence to access and use the Gleec IP solely for your personal or business use of the Technology Platform.
16.3. This licence does not permit you to:
16.4. This licence automatically terminates if we suspend or terminate your access to the Services.
17.1. The Technology Platform may display Third-Party Content. We do not control, endorse, or adopt Third-Party Content (unless expressly stated), and have no responsibility for it, including content that may be misleading, incomplete, erroneous, offensive, or otherwise objectionable. Your dealings or correspondence with third parties are solely between you and them. We are not responsible for loss or damage arising from such dealings, and your use of Third-Party Content, and interactions with third parties, is at your own risk.
2026-09-02