We’ll usually let you know what’s preventing you from being verified, as you go through the process. Take a look here for some tips on how you might fix it.
There are a number of elements to this. Check out this article for more information.
Changing your password is easy. Just go to the profile icon on the app, select Security and then ‘Change password’ and, follow the instructions as shown below. Make sure your password has at least 8 characters, special symbols and numbers.
If you are using Gleec+, click the settings icon in the top right corner, and click Security, then follow the instructions in 'Change Password' section shown below.
For security reasons, after resetting your password, withdrawals will be unavailable for the next 72 hours.
If you receive an email, saying that someone is trying to access your account, follow these steps to protect your account:
If you are waiting for a confirmation email from Gleec.com, and it’s not coming, you can try to request it again. Make sure that the email address is correct.
Additionally, you can go through your email folders (Spam/Bulk, Marketing) and try to find your email there. Make sure that Gleec isn’t blacklisted.
If neither of those work, please contact our support team who will look into why you aren't receiving confirmation emails.